Actions from user feedback


Our Hiden Isochema XCS vapour delivery system (code: VD-1) has been successfully implemented, and used in user experiments, on the PELICAN cold-neutron time-of-flight spectrometer.  Customer feedback about it has been excellent. (May 2016).


Funding approval has been given to procure a second high-field vertical magnet, better suited for SANS experiments and for PELICAN than the existing 12-T magnet.  In the same funding package, two new top-loading cryostats were approved, along with a higher power top-loading dilution refrigerator system, to complement our existing dilution refrigerator (April 2016).


An imaging ellipsometer has been ordered, to complement our PLATYPUS neutron reflectometer and the X-ray reflectometer, for studies of thin films.  Delivery is expected in June 2016. (March 2016).


Better access with more views, via the Web, to PELICAN (February 2016).


The 2016 operating schedule for the OPAL Reactor includes, for the first time, four Thursday-night reactor restarts after shutdowns, rather than on Friday nights.  This will result in better service for users commencing experiments at the start of those reactor cycles, and better use of the neutron beam time made available by ANSTO-Reactor Operations (September 2015).


A second Nanodrop has been procured (in addition to that in the National Deuteration Facility), for use much closer to our SANS and reflectometry instruments (July 2015).


With a change in contract for the bus service to and from Sutherland Railway Station, a significantly larger (24-seater) bus is now operating the service (July 2015).


A variable-temperature (room temperature to 60°C) sample changer has been made available on KOOKABURRA (June 2015).


Wi-Fi access has been extended to all rooms within the on-site ANSTO motel (May 2015)


The airfare allocations, for up to 3 users from fully financial AINSE-member institutions, to travel to OPAL and the National Deuteration Facility for experiments, have been posted on our User Travel Support page (May 2015).


Guidelines for scientific reviewers have been made more visible and obvious within our user portal (April 2015).


Two new top-loading cryostats ordered for use on PELICAN and EMU have arrived.  Both have high-precision rotation stages, which will allow precise sample alignment and rotation (April 2015).


New Rotary Cell for QUOKKA (February 2015).


Our website has been updated with details on how to get to ANSTO and instructions to use a trip calculator to obtain directions and estimated travel time (January 2015).


Shroud for 20-position SANS sample changer has been completely redesigned to reduce condensation when running at 10°C and below (January 2015).


Extended the accessible Q-range on TAIPAN for the high energy transfers by relocating and redesigning the wall, and installing extra dance floor, between TAIPAN and SIKA. This has improved the accessible Q-space at an incident neutron energy of 60meV by up to 30%, as requested by our user community (December 2015)


Improved vacuum-pump arrangement for closed-cycle cryostat on KOALA, with greater simplicity, to reduce chance of operator errors (December 2015).


Review and clean-up of redundant and out-of-date forms and user information on our website (November 2014).


An extra mini-bus has been added to the 8.30 am service from Sutherland and the 5.00 pm service from ANSTO.  This is to cater for the increased use of the service. Current mini-bus timetable. (October 2014). 


Improvements to Security/Access Process (April 2014)


ANSTO's Security Service Desk is now open 8 am - 5pm; ANSTO Reception is open 7 am - 5.30 pm - Monday-Friday except public holidays (Sept 2012)


We have provided a clearer acknowledgement statement for use in papers resulting from work using our facilities: "We acknowledge the support of the Australian Centre for Neutron Scattering, Australian Nuclear Science and Technology Organisation, in providing the neutron research facilities used in this work." (October 2011)


We have acquired a new low-temperature cryostat, capable of reaching 2K, to work in conjunction with our 7.4T vertical-field cryomagnet (VM-1) (May 2011)


Statistics on proposal success rates are now published on the Web (September 2010)


A second glovebox (for argon loading, as opposed to helium) has been procured and installed in the Neutron Guide Hall, close to ECHIDNA and WOMBAT (August 2010)


ANSTO's Security counter is now open 8.30 - 12.00 and 14.00 - 16.30 every business day, i.e. 5 days per week (January 2010)


7 day per week Express Minibus Service, for our users, between Sutherland Railway Station and ANSTO commenced (October 2009)



A glovebox, for sample loading of solid samples, has been procured and installed in the Neutron Guide Hall, close to ECHIDNA and WOMBAT (June 2009)


A printer for users (connected to Guestnet) has been installed on the East side of the Neutron Guide Hall, for users of ECHIDNA, WOMBAT, KOWARI and KOALA.  Another printer for the West side of the Neutron Guide Hall, for users of PLATYPUS, QUOKKA and TAIPAN, is on order (June 2009)


Wireless internet now works in all of the buildings for our users. We had some issues with it not working in evenings, but it now works 24/7 (May 2009)


We have installed TVs in the OPAL cafeteria area, and have placed an order for satellite TV, as is common at other user facilities like the Australian Synchrotron (May 2009)


We have started to provide dried and frozen meals/snacks in the meal room adjacent to the Neutron Guide Hall, for purchase by users (March 2009)


Wireless internet access provided in Stevens Hall (July 2008)


We have acquired an ultrasonic homogenisor for the preparation labs, so that small-angle scattering samples can be suspended more easily (May 2008)



New webpage giving deadlines at other neutron scattering facilities around the world (April 2008)


Dedicated visitor parking has been marked out close to both the Australian Centre for Neutron Scattering Building and the Neutron Guide Hall, in preparation for the start of the user program at OPAL (September 2006)


Pedestrian footpath provided from Stevens Hall to new ANSTO Main Entrance (May 2006)


High-Speed internet access provided in 100% of rooms within Stevens Hall (November 2005)

See & complete "Application to Use Internet Connection In Stevens Hall" form and submit prior to arrival at ANSTO


Access to 2 ANSTO cars provided for users during evenings and weekends (November 2004)


High-Speed internet access provided in 50% of rooms within Stevens Hall (November 2004)

See & complete "Application to Use Internet Connection In Stevens Hall" form and submit prior to arrival at ANSTO. New cuvettes provided for AUSANS (November 2004)



HIFAR Instrument Schedules put on world-wide-web (February 2004)


Cells for AUSANS machined to prevent windows from breaking. (September 2003)


New detectors installed on MRPD (2003)


Street lighting installed to improve pedestrian safety when walking from Stevens Hall to Bragg Institute (2003)


Came up with arrangements for motel users to leave luggage at Stevens Hall (February 2003)


Installed new PC/IO card to allow computer control of temperature on 2tanA (2002)


Procured CD burner so users can take data home with them (2001)


Installed new data-analysis computers in computer room for users (2001)


HIFAR operating schedule put on world-wide web, to assist users in scheduling experiments (2000)