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User Office ANSTO

User Access

The User Office is the first point of contact for all new and returning facility users accessing ANSTO’s wide range of world-class research infrastructure. These users may be internal ANSTO researchers, external merit researchers, commercial clients, scientific collaborators and partners.

COVID-19 Update

To all ANSTO users, visitors and colleagues.

Regrettably, ANSTO anticipates that the current suspension of user program experiments could be in place for at least two and up to four months. If circumstance allow, we will recommence operations sooner. We will keep you informed of our actions by email and on our website as further national and state COVID-19 measures unfold.

Facilities at Lucas Heights and Camperdown intend to reschedule all cancelled experiments from the current round once normal operations are resumed. Arrangements regarding how this will be done, as well the management of new proposals for the 2020-2 round will depend on and be determined by the recommencement of normal operations. 

Please continue to contact NSW User Office if you have any questions.

We thank you for your understanding at this challenging time.


The User Office leads and drives the entire user program at both Sydney and Melbourne through managing and coordinating user interactions with ANSTO research infrastructure. The User Office supports facility users at each campus and is committed to making your planned visit as streamlined, pleasant and productive as possible.


Our user portals

Australian Synchrotron User Portal

ANSTO Research Portal

ACNS Customer Portal

What services do we provide?

  • An active program of user communication 
  • User coordination including ANSTO site and capability access, and initiation of the security clearance process for users at Lucas Heights and site access management for users, staff and contractors 
  • Managing the User Travel Program, International Synchrotron Access Program (ISAP) and the Australian Synchrotron Guesthouse
  • Proposal management including the coordination of scientific, technical, safety & regulatory review processes, proposal allocation and access schedules
  • Ensuring and enforcing user compliance with regulatory and other mandatory requirements
  • Capturing and reporting user feedback
  • Gathering of research outputs (theses, patents, refereed journal publications, books, book chapters, journal covers, trade journals) generated by the user program.